Code Yume - Cancellation and Refund Policy
Last Updated: July 15, 2025
This Cancellation and Refund Policy outlines the terms under which users can cancel their subscriptions or purchases on the Code Yume AI-powered coding education platform and the conditions for receiving refunds.
By subscribing to or purchasing services from Code Yume, you agree to this policy. Please read it carefully.
1. Subscription Cancellation Policy
- Monthly/Annual Subscriptions: You may cancel your monthly or annual subscription to Code Yume at any time. Your cancellation will take effect at the end of your current billing period. You will continue to have access to the premium features until the end of that period.
- How to Cancel: You can typically cancel your subscription through your account settings on the Code Yume platform. If you encounter any issues, please contact our support team at support@codeyume.com.
- No Pro-rata Refunds for Cancellation: We do not offer pro-rata refunds for partial months or years of service upon cancellation. Your access will simply continue until the end of the paid period.
2. Refund Policy
Our refund policy varies depending on the type of purchase:
- Subscription Refunds (Initial Purchase):
- For new monthly or annual subscriptions, you may be eligible for a full refund if you cancel within 14 days of your initial purchase, provided you have not extensively used the service (e.g., completed more than [Percentage]% of a course, or spent more than 14 hours on the platform).
- To request a refund for an initial subscription, please contact us at support@codeyume.com within the specified refund period.
- Subscription Refunds (Renewals):
- Generally, subscription renewals are non-refundable. We will typically send a reminder before your subscription renews. It is your responsibility to cancel your subscription before the renewal date if you do not wish to be charged.
- In exceptional circumstances (e.g., technical error preventing cancellation), please contact support immediately.
- Individual Course/Content Purchases (if applicable):
- If Code Yume offers individual courses or content for one-time purchase, these may be eligible for a refund within 14 days of purchase, provided the content has not been fully accessed or downloaded, and you have not completed a significant portion of the course.
- Specific refund conditions for individual purchases will be detailed on the product page at the time of purchase.
- Non-Refundable Items/Services:
- Any free trials, promotional offers, or services explicitly marked as non-refundable are not eligible for refunds.
- Services rendered (e.g., completed AI tutoring sessions, personalized feedback already provided) are generally non-refundable.
- Processing Refunds: Approved refunds will be processed within 14 business days and credited back to the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
3. Changes to This Policy
Code Yume reserves the right to modify this Cancellation and Refund Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes signifies your acceptance of the updated policy.
4. Contact Us
If you have any questions about this Cancellation and Refund Policy, please contact us: